CUSTOMER-FIRST SINCE WE FIRST OPENED OUR DOORS
We’ve seen a lot of companies rethinking their approach to customer service, especially since COVID-19 hit. But some have been doing it right from the start. A great example is Zappos. Their “call us for anything” model is, in a hyphenated word, awe-inspiring. They connect their loyal fans with an actual person on an actual phone and provide actual solutions. Not to mention the fact that they pretty much revolutionized the return policy.
At Ernest, our hats go off to this shoe company. Because it’s something we’ve been striving for since the very beginning back in 1946. That is, to keep our relationships strong and keep our customer service off the charts.
BORN TO SERVE
Service is in our DNA at Ernest, because we understand that relationships are the lifeblood of a successful business. We pride ourselves in being available day and night when our customers are in need. And that doesn’t mean on a ghostly live chat or some random message board. It means pick-up-the-phone-and-we’ll-answer kind of service. Sure, our customers can find the information they need on our website, and can always send an email or text. But when it comes to solving specific problems, nothing beats Ma Bell.
Oh, and we almost forgot the most time-honored, unbeatable, old school technique: talking face to face. We’ll get in the car, drive to the workplace or warehouse, and figure out how we can help. First, by listening to the concerns. Next, by addressing them with innovative solutions. And last but light years from least, by continuing to provide service, support and suggestions to help our customers’ businesses thrive. Like we said, it’s in our genetic makeup at Ernest. And our reps are at the ready.
WE KNOW OUR STUFF
Thanks to the internet and smartphones, customers are savvier than ever. Before they set foot in a store or a showroom, it’s likely they know more about the product than the salesperson. This makes it even more important that we know our offerings inside and out. And this is why our sales representatives are also consultants. They’re experts and pride themselves on their extensive knowledge of the industry. They present customers with a variety of options to get the problem solved, even if that solution means buying a different product. They strive to anticipate a company’s needs before they see it. And, of course, they deliver.
REACH OUT, WE’RE IN
If you have a challenge, a question or need some advice, we’ll connect you with the experts who can handle it all. To find a division near you, simply click here. We’ll help you with whatever you need, from package design and production to supply chain management and everything in between. In the meantime, see how we’ve helped some of our other clients solve problems in our Ernest to the Rescue video series.